Steve Klassen Patient Story
Dr. Gilmer, I have wanted to stop by and say thank you, but I know your time is precious. Your recommendation not to operate after I (post surgery) fell on ice and broke my humorous was spot on. My range of motion might even blow you away (it does me) … almost nothing I can’t do. THANK YOU.
Mammoth Lakes, CA
My husband had a bad fall while rock climbing in Mammoth, resulting in a severely broken leg that was in high risk of infection due to dirt and debris that got inside his leg during the fall. We wondered whether he would even walk again. Dr. Knecht impressively performed multiple complicated surgeries on my husband that would allow him to resume the activities he loves in the future. Not only are we greatly appreciative of his surgical acumen, but also because of the warmth and compassion he showed toward our family during that incredibly difficult time. He is an amazing doctor for whom we will always be so grateful.
Santa Barbara, CA
I have been up here since mid-June and injured a knee in mid-July. I saw Dr. Brian Gilmer who gave me the diagnosis and recommended physical therapy. I have been involved in health care most of my life. I know what "caring" is all about. I want to compliment Mammoth Orthopedic Institute on the culture that you folks have. Not only have I appreciated working with Dr. Gilmer, but Julie, Andrew, and Ellen in Physical Therapy, have also been a pleasure to work with. Thank you for not only the licensed team, but your support staff as well. They are also well above the norm.
I was training for the Ironman 70.3 Worlds Championships in September. Unfortunately, I won't be able to do the race now because of the injury and the missed training sessions. However, if it weren't for the injury I would have never had the great experience working with your team. So, I guess that it is true: "In every adversity there is the seed of an equal or greater benefit". There will always be another race.
San Diego, CA
Dr. Gilmer, thank you so much for fixing my knee. You will forever be on my "good Guy" list. I am so grateful my knee is healing so well.
I just wanted to thank you for doing my hamstring surgery. I think you are a diligent surgeon and I appreciate the time you spent with me answering questions. I also appreciate your caring attitude towards me as your patient. You definitely do a good job and you are very skilled. I hope you continue to enjoy surgery for many years. I look forward to swimming and hiking and skiing again and just getting back out there and walking! We have lived in Eastern Sierra for 17 years and really enjoy the outdoors and the majestic mountains!
Hi Dr. Gilmer,
I received your voice mail yesterday and want to thank you for sending me for the ultrasound on Monday. Kind of scary to know there is a blood clot in my leg but happy its being taken care of with blood thinners. Very glad we stayed the extra day in Bishop and headed for home on Tuesday. We arrived back home in Arizona yesterday and now can get used to a "new normal".
I want to Thank you so much for everything! One of the worst things happening while on vacation came with the wonderful care of everyone in Mammoth. Rescue team, hospital staff and especially you. Always made me feel comfortable and explained everything so I could understand. I can't thank you enough!
Good morning Dr Gilmer and team!
Thank you very much for the care & comfort you gave our son Ben yesterday! I appreciate you being time-sensitive to our situation and scheduling his surgery so promptly.
He’s doing great this morning, and ready to make the drive to Torrance and recover at home. We just want you to know that we thank you and your surgical team for the excellent, top-notch service. We always felt we were in the best hands with y’all. Best Regards.
Dr. Knecht has treated my daughter's clubfoot since birth. He truly cares about her and her condition. He is understanding of our situation and helps us make decisions that are in her best interest. He helped us to understand her diagnosis, when we found out before her birth. He went above and beyond to get her evaluated and treated. He helped us to get other specialists on board as well. The compassion he showed us will never be forgotten. He may be busy, but the care that he shows for patients does make up for any wait. We wouldn’t have chosen anyone else in AZ to treat our daughter.-Flagstaff, AZ
My husband was suffering with a flare up of spinal stenosis and he had an apt with Dr. Knecht who is a foot and ankle specialist. When he heard of my husband's primary problem and our need to travel in one weeks’ time across the country to our daughter’s wedding, he saw a need and solution. We heard him on his cell phone asking his associate to fast-track him so that he would be able to attend the wedding. Thanks to Dr. Knecht, my husband walked his daughter down the aisle!-Flagstaff, AZ
Dr. Knecht is an excellent and caring surgeon. He really did a stellar job on the complex surgery to fix my foot.-Flagstaff, AZ
Best experience we had with a doctor in a long time. Great surgeon! Ankle tendons and ligaments repaired.-Flagstaff, AZ
Dr. Knecht’s competence speaks for itself. I believe he uses a magic wand instead of a scalpel! He is wonderful and I feel so lucky to have had him recommended to me.-Flagstaff, AZ
"Just before the Holidays, I was the lucky recipient of a total hip replacement using the computer-assisted approach. Dr. Karch and his team were wonderful, both before and after the surgery. Their team approach helped me prepare for the surgery both mentally and physically.
The Physical Therapy group has also been fantastic. They have adjusted their sessions, and my homework, to incorporate stationary bike, Pilates reformer workouts, and my (constant) desire to gain more strength and more flexibility every day.
I chose to live in Mammoth in order to continue to pursue an active lifestyle. At just two months after surgery, I am able to start back with most of my activities. I've even been able to get back to cross-country skiing, although I'm only good for about 30 minutes on the training lanes at Tamarack! And, I can look forward to getting back to the Dance Studio soon.
My New Year's Resolution for 2019 is to do whatever I can to make sure that the computer used in my surgery, which was on loan at the time to Mammoth Hospital, can be purchased so that everyone who has a hip replacement can look forward to NO RESTRICTIONS in their "life after surgery" goals and activities!"-Mammoth Lakes, CA
Approximately 16-17 yrs ago Dr. Karch put my right hand back together. I fell off a roof from 20' & walked away with just a busted wrist, and partially separated AC joint. I continually think about how much I have to be thankful for from that accident
Well I've had no issues, and have used this right hand in my daily construction trade. I am for ever grateful for your skilled hand -by giving me the ability to continue to passionately play my guitar, have a successful construction business all while still living an extremely dominate physical life style.
I've kept that x ray on my wall these last 16 years looking at it like a work of art all the while playing my guitar and reminding my self how quickly our lives can change and lose the ability to do what we love. As I've gotten older I've gained more perspective/appreciation on what's important and what I place value on. We all use our hands in this life, and with the work of your hands, my right one still gets to do what I love.
Here's a picture of your work, it always looked like art to me- just a little constant reminder to cherish what we can do and what we get to do in this world.
Thank you so much!!—Bend, OR
With our mission to provide excellent, compassionate health care services for our residents and visitors, it’s a great honor to hear that we are making a difference in the lives of our patients.
We pride ourselves on improving the health of our community and visiting population, and with that pride we would like to share with you a few stories and testimonials from the folks we serve.
Thank you from the bottom of my heart and from my left tibia and fibula, for all your amazing knowledge as a surgeon. Most importantly, thank you for you gentle touch, amazingly reassuring voice, and ability to make a rather grave, traumatic situation a much more manageable one. From the moment you entered my ER room I knew I was going to receive remarkable care. Your warm smile, strong handshake, and open desire to learn a bit about me and to allow me to ask questions of you, was truly a different approach from any other I have seen in most hospital settings. Thank you for putting me back together, answering ever so many questions, being available to my family, as well as to me and for helping me to put a smile on my face by bringing your absolutely beautiful daughter on rounds! You are a GEM of a human being! A surgeon like you, is RARE to find. I am filled with ever so much gratitude.
Hi! I recently had my 12 week follow-up meeting with Dr. Yau here in Santa Barbara. Additional x-rays were taken and Dr. Yau had me perform a series of motions with my left arm and shoulder. He pronounced me as having made good improvement in both range of motion and reduction of pain. X-rays look good. Apparently, I am slightly ahead of the rehab curve. I do my routine of 10-12 rehab exercises twice every day. My focus, from my shoulder-experienced PT guy, is on reps and good form, not increasing resistance, weight, or pain. I seem to be responding well to this focus. At the current rate of my progress, I should be close to “normal” (at least from outward appearances) sometime in early June. Dr. Yau is cautiously optimistic that I will not need future surgical adjustments of the plate and screws. He is planning to review my progress in six week increments until the end of the summer, with one or two meetings in the fall thru December. And yes, I do have a ski trip planned to Mammoth next January on the anniversary of my injury.
Again, I say a great big THANK YOU! You and the team at Mammoth Hospital have done an outstanding job at piecing me back together. I am probably now at about 80% of my recovery thanks to you; on my way to as close to 100% as possible later this year (yes, the last few increments of improvement take as much time and work as the large chunks of improvement in the earlier stages).
Please give my best to your whole team there,—Santa Barbara, CA
A Day in the Life of Raising a Female Ski Racer... Yesterday our daughter came home joking about the noises coming out of mostly her left knee while squatting - apparently one of the coaches asked ... who's making that noise? Anastasia claimed it proudly. "That's not natural" was his response. We rang the Orthopedic Clinic first thing this morning, the doctor insisted I grab her out of school and bring her in, met with US Ski & Snowboard Team Dr. Brian Gilmer, who was AMAZING! He explained that her left patella wasn't tracking correctly and that she needed to adjust how she trains, from stance to focus in order to train the muscles to keep her patella's in place. He then mentioned that she has the same build as some of the Greatest Ski Racers, but she needs to make sure that she focuses on her core as well as her knees. He had the support staff tape the knee, knowing she was training this afternoon and finished with ... "We are here for you whenever you need us." The most important thing is that you are able to Ski. Wow! Thank You!—Mammoth Lakes, Ca
You are an amazing, ethical human. Courageous. Kudos to you for your superb care. The physician with whom I am following up was very complimentary of your surgical work. It has been remarkable to have such extensive injury, good work, and to recover so quickly. Thank you again.—Tucson, AZ
Thank you so much! You are awesome. Top of the line. I will only plan to get hurt in Mammoth from now on!—Thousand Oaks, CA
I just wanted to email you to let you know that my knee is working great. Since Surgery I have been skiing, climbing, kayaking, and mountain biking and hope to soon return my my previous fitness level. I attached a couple pictures of skiing in July and climbing in September! I really appreciate your care and willingness to respond to my emails! Thanks so much for being an awesome surgeon!—Mammoth Lakes, CA
I went out to the mountain for the first time this weekend and I was able to do everything and rode heavy powder, no soreness, or pain. I wanted to thank you because I rode better than I had been before surgery and the hamstring is doing amazing! I am stretching a lot before I ride, and doing a bit of yoga.
Thanks doc!!!!—Mammoth Lakes, CA
It has been 11 months since the incident but I am still very grateful of the care provided by the Mammoth team and Dr Gilmer – particularly being half the world away from home.—Australia
Hi Dr Gilmer.
You took excellent care of me with my fracture.
I feel very blessed by all the great people who took care of me. Thanks again.—Loma Linda, CA
I would like to thank you and everyone else who took care of me. Everyone was so nice and I appreciate all the kindness.
Thank again for all your helpOakland, CA
I just have to tell you that you are the best!—June Lake, CA
I just wanted to thank you guys and your crew for all the extremely professional help and care. I feel so happy and lucky that I landed in such capable hands, and that people like you made the decision in life to help other people.—Bishop, CA
Thank you so much Dr. Gilmer for all your help.—Los Angeles, CA
Dear Dr. Gilmer. I just wanted to take a moment to thank you again for the excellent and compassionate care you gave to our son with his broken arm. I feel so fortunate that it was you who happened to be the ortho doc on call when we came into the emergency room with him that morning. I am convinced that the care he received from you allowed him to recover as quickly and completely as possible from his injury. Thank you for the kindness you showed him – and for your thoughtfulness in his care. It is refreshing to see a doctor who is so patient centered, conscientious, and not driven by ego. We will always think of you fondly and will always be grateful for your care.—Taos, NM
We both want to thank you for the first rate job. Many more folks like my wife will benefit from your skilled hands.—Tucson, AZ
I am sending you a thank you for all of your help with healing my injuries —you are a wonderful doctor.—Fish Camp, CA
Hey Dr Gilmer,
Wanted to thank you again for taking such good care of me. This is pretty scary and I felt really comfortable and in very good hands.—Beverly Hills CA
Former professional snowboarder following joint preservation surgery.
I went snowboarding! I attach a video from my first day back as a proof. My knee feels amazing, I got about 90% strength back in my left quad, compared to the right one (which is now made of steel) and I’m feeling alive again! I took half a year off my regular job to be able to really apply myself, did PT 3 x a week and on top of that spent every single night at the gym, but it was totally worth it. Still taking it easy, looking behind my shoulder all the time and avoiding the park but my confidence on a board is slowly coming back.
Thank you so much for putting me back together.
Have an amazing 2019.-Europe
I just wanted to thank you again for your great skill repairing my left shoulder. I was finally able to get down to San Diego in August (9 months after surgery) and surfed with my son for a week. It was awesome! My shoulder did great, so much better than before surgery. I even bought my own board. I may never be an expert surfer but it sure is fun to try. I have been mountain biking since 6 months as well. Back to all activities 100%.
Thank you!!!-Mammoth Lakes, CA
I live in Europe and have injured my knee (torn MCL) while snowboarding in Mammoth. After a consultation with Dr. Crall I decided to have the surgery done there and it was the best decision I could have made. I started PT the next day after surgery and already 6 days post-op I was able to drive down to LA and fly back home.
I wasn’t allowed to put any weight on my leg for 4 weeks so I came back to Mammoth exactly 4 weeks after the surgery for a consultation with Dr. Crall and some physical therapy. My knee was doing well so I started putting weight on my leg right away and was walking without crutches within a week! Five weeks after the surgery I came back to Europe on my own two legs.
I am extremely grateful for having Dr.Crall fix my knee and the Mammoth Hospital team of physical therapists take care of my recovery. Today, at 6 weeks post-op I am already able to function normally and in a few short months I will be back snowboarding stronger than before.—Europe
Hi Dr. Crall,
i wanted to give you a brief update on my status after you performed the amazing surgery on my knee a few years ago. everything is going very well. so well i wanted to give you what events i have been completing in the last years:
- 2013 – 1 sprint triathlon, 6 months post surgery
- 2014 – 1 century bike ride, 1 sprint triathlon, 1 marathon, summit mt. whitney
- 2015 – 2 century bike rides, 2 half marathons,5 sprint triathlons, 1 half iron man triathlon
- 2016 – 1 half marathon, 4 sprint triathlons, 2 half iron man triathlons
Thank you again for the great job you did on putting my knee back together.
Everyone is amazed at the transformation of my knee in the pre-surgery picture to what my knee looks like now!
I can’t thank you enough for repairing my knee and giving me the opportunity to work out and compete again, in the events i love.—Ventura, CA
I fell off a log, crossing a creek, resulting in left ankle dislocation with high Weber C fracture. I was helicoptered to Mammoth Lakes where you performed surgery that evening with 2 plates and 2 Tightrope devices. As a physical therapist, I've been aware of how questionable outcomes can be with this kind of injury. Well, I want to let you know: it has taken a year of hard work, but exactly a year after being airlifted off the trail, I completed a 3 day hike on the very rugged Westcoast Trail on Vancouver Island. I'm also able to run short distances again on our Florida flatland trails (4-5 miles and building).
My ankle is virtually pain free and has PERFECT stability with only minor limitations in ROM.
I can not thank you enough for the wonderful work you did on my ankle, putting me back together again. I know your surgery was a masterpiece!
Yesterday, I ran the Bear Bait 25K in Milton, Florida. It was the first trail race on my rebuilt ankle. Today I'm sore all over. Except for my ankle: it feels perfectly fine! As far as the plantar tear injury is concerned: apart from occasional popping when I first get up, it is not bothering me much anymore and I'm thinking about leaving it alone for now. Once again, I can not thank you enough for putting me back together again! I realize how lucky I am to have recovered from this injury, for the biggest part thanks to you! I have not yet given up on the idea of eventually running ultras again.
Thanks again!Gulf Breeze, FL
Dear Dr. Crall,
Thank you so much for taking great care of me with my emergency surgery. I was so grateful you were available to put me back together. I have seen my Dr. in Utah a few times. He says it's looking good. The incision on the inside of my ankle is still pretty sore. I appreciate your expertise and kindness with my predicament. Everyone in the hospital was most helpful. The people who helped rescue me in the wilderness were incredible. I can't say thank you enough.
-Heber City, UT
I just want to thank you again for repair of my left hip. All is going well and my recovery is progressing very well. I owe you a meal and drink when I return to your beautiful town.
A big thanks for your concern and care in helping my leg issues!
-Mammoth Lakes, CA
Dr. Crall and Staff—
Two surgeries later, 57 metal staples, 10 scars, lots of PT, several visits to your office, a few tears, and all the other stuff I have no idea about.
Thanks for putting me back together!
Dear Dr. Crall,
We just wanted to send a personal note of thanks for your care and consideration at our visit with you.
That shot in the shoulder is working just fine so far and hopefully will last for several months. I will be able to get back to my hoeing of our potato crop. My husband has asked to keep me off the dirt roads so I need to be busy.
Thank you again and we wish you every success in your practice. You are a good doctor. If you are ever in our area please stop in.
Dear Dr. Crall,
I want to thank you for seeing me promptly and for the excellent medical care.
Your explanation and attention to detail put my mind at ease and enabled me to enjoy the weekend with my family.
Dr. Howell and the rest of the staff at Mammoth Hospital,
Thank you so much for the extraordinary care you provided me earlier this month. Every single day I was very impressed with the level of care I received by the nursing staff. While I have a long road ahead of me you guys got me off to a great start. Mammoth Mountain gave me a season pass for next season, so I will stop in when I'm up next.
Thank you Tim Crall and Mike Karch,
I feel like a bird out of a cage... albeit with one slightly wounded wing. Since 2009, I've had a little gray cloud hanging around that had "right shoulder surgery" written all over it. Today, that cloud sailed into the sunset. I've avoided returning for consultation because I thought I knew the outcome. Tim Crall, you blew a hole in my assumption. Thank you.
If I heard correctly today, Mike Karch was instrumental in getting Tim Crall to come to Mammoth. I'm grateful to you, Mike Karch. Thank you.
Having been misdiagnosed with osteoporosis 2 years ago, I've been a tad mistrusting of our medical community. As a teacher, I know better. There are teachers worth their weight in gold and there are teachers who should not be allowed in a classroom. This happens in all professions, medical, legal, dentistry, etc. Today, because you thoroughly explained everything we need to know about my shoulder, you helped restore my trust in our medical community.
We so appreciate the time and information you gave us today. So many missing pieces about my shoulder fell into place. Thank you Dr. Crall.
-Mammoth Lakes, CA
See what our patients are saying about us in the videos below.